FAQs - app

I would like to share my GPS tracker with another user so that they can see my routes and location

You can share your tracker with another user.

To share the GPS tracker, proceed as follows:

• Open the PowUnity app
• Select the three stripes at the top left to open the menu
• With the cogwheel next to the tracker name in the tracker settings.
• Now select "Share BikeTrax" and enter the email address with which the other user is registered with PowUnity.
• The other user receives an email with a link, which they can select via their smartphone. The BikeTrax is then displayed in their app.
  

Delite odstranite:

• Open the PowUnity app
• Select the three stripes at the top left to open the menu
• Using the gear icon next to the name of the tracker in the BikeTrax settings.
• Under  "Share BikeTrax", select the user you want to delete
• Now confirm with “Delete” and other users will no longer be able to see your BikeTrax system.

My GPS tracker has already been registered and cannot be added to my account. What should I do?

For security reasons, a GPS tracker can only be linked to one account at a time. If your tracker is already registered, please contact the previous owner or the seller of the bike so that they can remove the tracker from their account.

Once you have done this, you can easily add the GPS tracker to your account.

{{{Sie kennen den Vorbesitzer nicht? Kein Problem – wenden Sie sich an unser Support-Team, wir helfen Ihnen gerne weiter. Senden Sie uns den Kaufbeleg und ein Foto des Ortungsgeräts mit der ID des Ortungsgeräts (zu finden auf dem Aufkleber am Anschlusskabel).}}}

Click here for the contact form: 

 PowUnity Support

Is there also a desktop or web version of the PowUnity APP?

Yes, you can find our web app at the following URL.
Log in with the same data as for the smartphone app:

https://app.powunity.com/

How do I install an existing account on a new mobile phone/smartphone?

If you move to a new mobile phone, simply install the app on your new device and log in with your usual user data.
All your data and settings will then also be available on your new device.

Problems logging in?

If the app was installed via a backup, there may sometimes be problems logging in. 
In this case, simply uninstall the app, restart the smartphone and reinstall the app - then everything should work smoothly!

How do I activate or deactivate the security for my bike?

To secure your bike, simply tap the lock symbol in the app. Tapping the icon again deactivates the lock. The colours of the symbol indicate the current status:

• Blau (open padlock): Your bicycle is currently not secured and no alarm will be triggered when it is moved.
• Green (closed lock): Your bike is secured! You will immediately receive an alarm on your smartphone if there is any movement.
• Red: The alarm has been triggered - your bike could be in danger!

When is the route displayed in the route view?

The distance travelled is displayed in the route view if it takes longer than 5 minutes and if the distance covered is longer than 500 metres.

Why can't I see my GPS tracker in the app?

If you do not see your GPS tracker in the app, it is very likely that it has been added to a different account.

A GPS tracker can only be assigned to one account at a time.

Please check whether you are logged into the PowUnity app with the correct email address.

If you previously registered with a different email address, please log in again using that address.

The battery display is incorrect or implausible

The GPS tracker switches to standby mode after 5 minutes without movement.

If the GPS tracker was therefore unable to send data for a longer period of time, the battery level will be calculated and not measured.

After the next trip, the battery level will be recalculated automatically and then displayed correctly again.