FAQs - Subscription
Wie kann ich das Abonnement bezahlen?
Über die PowUnity App
If you activate the subscription via our APP, there are the following payment options:
- Credit card
- Instant bank transfer
- PayPal
Subscription voucher via the PowUnity website
On our website, you can also purchase a voucher code for a one-year subscription (this subscription does not renew automatically):
powunity.com/produkt/app-abo-abschliessen
The following payment options are available:
- Credit card
- SEPA
- Instant bank transfer
- Klarna
- PayPal
You will receive an order confirmation and a separate email with the voucher code.
Enter the voucher code as follows:
- Open the PowUnity app
- Select the three lines in the top left to open the menu
- Tap the gear icon next to the name of the tracker to open the BikeTrax settings
- Select the subscription (EUR 39.50 per year is the default value).
- "Start subscription"
- "Apply voucher"
- Then enter the voucher code and go to the checkout
Why are there a fee or subscription costs?
The fee is incurred because, in the background, a contract for a mobile phone with a SIM card is concluded.
This is necessary because the data transmission from the BikeTrax to the server is sent via mobile internet.
How much does the GPS tracker cost and are there any follow-up costs (subscription, activation, etc.)?
There are different cost models, depending on how you have equipped your e-bike with the GPS tracker:
You retrofit your e-bike with a tracker yourself:
- Cost of the GPS tracker: EUR 199.90
- 1 year free subscription: 0,00 EUR
Then you can choose:
- Monthly subscription with cancellation option: 3.95 EUR
- Annual subscription: EUR 39.50 per year
The e-bike is already equipped with our GPS tracker by the manufacturer:
- There are different options depending on the manufacturer, e.g:
- 30-day trial period followed by an activation fee and a subscription fee
- Or several years of free use
- You can find out the exact conditions directly from the seller or manufacturer of your e-bike.
The e-bike comes from a bike hire shop or a fleet:
- Activation fee: EUR 59 (incl. 30-day free period)
- Then you can also choose here:
- Monthly subscription with cancellation option: 3.95 EUR per month
- Annual subscription: EUR 39.50 per year
How can I cancel/terminate my subscription?
You can cancel your active subscription via the app as follows:
- Open the PowUnity app.
- Select the three lines in the upper left corner to open the menu.
- With the gear icon next to the name of the tracker in the BikeTrax settings
- Select a subscription
- Then select “Cancel subscription” for the active subscription.
If you sell your e-bike, you must delete the GPS tracker from your account.
The new owner can then add the GPS tracker to their own PowUnity app, use the remaining term of your subscription, and afterwards take out a new subscription.
Will my subscription be renewed automatically?
Yes, your subscription will be automatically renewed for the selected term unless it is cancelled before it expires.
Shortly before that, you will receive an email from us reminding you of this, so the protection for your e-bike remains active without interruption.
You can manage your subscription at any time in the PowUnity app.
Is a subscription per GPS tracker or per account?
A subscription always applies per GPS tracker and not per account.
If you use multiple GPS trackers in one account, a separate subscription is required for each GPS tracker.
You can manage all GPS trackers and related subscriptions clearly in the PowUnity app.
Will my subscription be renewed automatically?
Yes, your subscription will be automatically renewed for the selected term unless it is cancelled before it expires.
Shortly before the renewal, you will receive a notification email from us, ensuring that the protection for your e-bike remains active without interruption.
You can manage your subscription at any time in the PowUnity app.